FREQUENTLY ASKED QUESTIONS
At God of Fire, we make sure all product images are real and accurately represent the item you will receive. However, please note that minor differences in color or appearance may occur due to lighting, screen settings, or display resolution. These small variations are normal and do not affect the quality or design of the product.
Email Confirmation: After placing your order, a sales receipt is automatically sent to the email address you used at checkout. Please check your inbox and spam/junk folder.
Order Confirmation Page: Right after completing your purchase, you’ll see an order confirmation page with your receipt details.
My Account (if applicable): If you created an account on our website, you can log in and view your order history and receipts there.
Contact our support team within the return period after receiving your order. Share your order number and the reason for the return.
If the item is damaged, defective, or incorrect, please include clear photos or a short video to help us review the issue faster.
Our team will reply with return instructions once your request is approved.
Pack the item securely in its original packaging and send it back using the method we provide.
After we receive and inspect the returned item, we’ll notify you about the refund or exchange status.
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During checkout, you’ll be able to see whether we can ship to your address by entering your shipping details. If your location is supported, the available shipping options and estimated delivery time will be shown automatically.
If you’re unsure whether we ship to your country or region, feel free to contact our customer support team before placing your order, and we’ll be happy to assist you 😊