Refund and Returns Policy

Thank you for shopping at God of Fire. We want you to be completely satisfied with your purchase. If you’re not happy with your order, our Refund and Returns Policy explains how to request a return, refund, or exchange.

1. Return Eligibility

You may request a return or refund if:

• The item received is damaged, defective, or significantly not as described.
• You contact us within 7 days of delivery with your order number and reason for return.
• The product is unused, unworn, unwashed, and in the original condition and packaging with all tags attached.

Items that are only “changed your mind” are not eligible for a refund unless specified otherwise.

2. How to Request a Return

To start a return:

1. Email our customer support team with:
   • Your order number
   • Photos or video (if the item is damaged or defective)
   • Reason for return
2. Wait for our team to respond with return instructions.
3. Ship the product back to us using a reputable courier (you may need to cover return shipping costs unless the return is due to our error).

Make sure to safely pack the item so it reaches us in the same condition it was sent.

3. Refund Process

Once we receive and inspect your return:

• We will notify you of the approval or rejection of your refund.
• If approved, your refund will be issued to the original method of payment (e.g., card, bank transfer) within 5–10 business days after approval.
• Shipping charges and transaction fees are non-refundable unless the return is due to a mistake on our part.

Refund timelines can vary based on your bank/payment provider.

4. Exchanges or Store Credit

At this time:

• We may offer an exchange for a replacement item of equal value (subject to availability).
• In some cases, especially for prepaid orders, we may issue store credit instead of a refund.

If you prefer store credit or exchange, let us know when you contact support.

5. Non-Returnable Items

The following items typically cannot be returned or refunded:

• Products that have been used, washed, worn, altered, or damaged due to misuse.
• Gift cards or digital products.
• Products clearly marked as non-returnable at the time of purchase.

Non-returnable items will be communicated clearly in the product description or at checkout.

6. Reporting Incorrect or Damaged Orders

If you receive an incorrect, damaged, or defective item:

• Contact us within 3 days of delivery.
• Include clear photos or video showing the issue.

We will review your case and work with you to issue a refund or send a replacement.

7. Order Cancellations

• You may request to cancel your order before it is shipped.
• If the order has already been processed or shipped, you may need to follow the Returns process above.

8. Contact Us

For any questions about refunds or returns, please reach out to our support team at:

📧 [email protected]